Terms of service
Refund & Return Policy
Last updated: [Month Day, Year]
At VORLIX, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return according to the policy below.
Return Eligibility
We offer a 30-day return window from the date your order is delivered.
To qualify for a return, items must:
- Be unused and unworn
- Be in original condition
- Include all original tags and packaging
- Include proof of purchase or order confirmation
Returns that do not meet these conditions may not be accepted.
How To Request A Return
To request a return, please contact our support team at:
Email: mckeighancerva469@hotmail.com
Return Address:
[INSERT RETURN ADDRESS]
Please contact us before returning any item. Returns sent without prior approval may be refused.
Return Shipping
After your return request is approved, we will provide return instructions.
Depending on the situation:
- Customers may be responsible for return shipping costs
- We may provide a return label for damaged or incorrect items
Please ensure all returned products are packaged securely.
Damaged Or Incorrect Orders
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- A defective product
- The wrong item
please contact us as soon as possible so we can review the issue and assist you.
Photos of the item and packaging may be requested for verification.
Non-Returnable Products
The following items cannot be returned:
- Personalized or custom-made items
- Perishable products
- Beauty or personal care products
- Gift cards
- Clearance or final sale items
- Hazardous materials or flammable products
If you are unsure whether your item is eligible for return, please contact us before placing your order.
Exchanges
We currently do not offer direct exchanges.
To receive a different item, please return your original order first and place a new order separately once your return has been approved.
European Union 14-Day Right Of Withdrawal
For customers located within the European Union, orders may be canceled or returned within 14 days of delivery without providing a reason.
Returned items must still meet all return eligibility requirements listed above.
Refund Policy
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing typically takes up to 10 business days
- Banks or payment providers may require additional processing time
If you have not received your refund within 15 business days after approval, please contact us at: